“I can go anywhere in the world for a haircut, but I’ve been coming to Richard Ward and Cristiano for years because I trust him completely. He helps me come up with exactly the right look, which is very important in my job. The salon is a positive, comfortable and happy space and I’ve got to know the team well. Ultimately, I know I’ll get the best haircut from Cristiano – so much so that I want to keep him a secret!”

— Michael Landes, Actor

“have been going to Richard Ward for well over a decade and can’t thank the team enough for their warm welcome, the last minute appointments, the fabulous colour treatments, the stylish cuts, beautiful nails, delicious drinks from the bar – not to mention the endless endless blow dries! I am such a frequent visitor that I now pay by cash so my husband can’t find out how often I visit. I receive compliments about my hair frequently – and it’s all because of the miracles worked at Richard Ward!”

— Natasha Kaplinsky, Journalist/Presenter

“I found my way to Richard Ward 15 years ago and have never wanted to go anywhere else since. I love the atmosphere, I love the vitality and exuberance you find from all the staff – and the sheer sense of fun and pleasure that they take in their work. They listen, they care, they advise and are inherently professional. I have been seeing Cristiano now since the start and I don’t want to see anyone else. Ever again.”

– Tony Adams, Sportsman

“I first went to Richard Ward’s salon when I wanted to radically change my hairstyle 3 years ago and I have never looked back. Cristiano does an amazing cut, that I regularly get compliments for, and I love the colour the team at RW do too. From the moment you walk through the door, you’re made to feel special!”

– Steph McGovern, BBC Presenter

“I’ve been coming to Richard Ward for years and I totally love them. I’m always in a rush – usually online or reading a pile of newspapers – so I don’t have a lot of time to explain what I want. But I completely trust them to make sure my hair looks good. Nando and David just know instinctively what needs doing and it’s always without any fuss.  The whole team is brilliant – so friendly and skilled. I can relax and know I’m in good hands.” 

– Mary Nightingale, Journalist/Presenter

“I so love going in to see Cristiano at the Richard Ward salon. Amazing talent and great team, service and products – all encapsulated in this epicentre of cool!”

– Roger Taylor, Duran Duran

“Richard cuts and styles my hair beautifully. I love coming to his salon and he, and other members of his team, have become good friends over the years.”

– Susanna Reid, Good Morning Britain Presenter

“A visit to the Richard Ward Hair and Metrospa is better than a holiday. Superb service, a wonderful atmosphere and you come out looking a million dollars. If they can make such a vast improvement to the appearance of an ageing television presenter goodness knows what can be done for less challenging clients. I know of no better salon — and that includes my trying and failing to find a place of equal merit in New York and Los Angeles. Also there is no finer manager in the business than Gavin. Indeed everyone needs a Gavin in their life.”

– Anne Robinson, Journalist/Presenter

“Richard Ward’s salon is my little bit of luxury in life — I wouldn’t go anywhere else.”

– Sophie Raworth, BBC News Presenter

“Everything that happens in the salon is about the customer. The whole team sees to it that the Richard Ward experience is the ultimate in luxury, professionalism and customer care. I wouldn’t trust my hair with anyone else….”

– Carol Malone, Journalist/Columnist

“Richard Ward is quite simply the best hairdressing salon in the world. Believe me I go to many salons regularly – Beverly Hills, Hollywood, Dubai, Barbados, Africa…. You name it. Nowhere compares to walking through those welcoming doors in cosy Chelsea and nestling into the caring embrace of that brilliant family atmosphere the Richard and Hellen oversee so brilliantly. From their brilliant manager Gavin Hoare down to the newest trainee every single member of their styling, colour, beauty and reception staff are the nicest and most efficient in the business. Faultless and a joy. I cannot recommend it highly enough. Professional business efficiency combined with a truly joyous atmosphere which makes for a great day out for visitors and a sanctuary of efficiency and calm for the many high profile professionals they deal with every day.”

– Sharon Maughan, Actress

“As a professional tricky customer I love trying to catch them out at Richard Ward! ‘Can you squeeze me in this morning?’, ‘Anyone free for a pedicure?’ – oh, how they love me! But they never fail to please and placate… the luxurious surroundings are the icing on the cake of a damn good service.”

– Alice Beer, Journalist/Presenter

“Why do I like going to Richard Ward? Great venue, great people who are very relaxed but very, very good at their job. It is a fun hour for me and I get some of my best text jokes from the guys there…”

– Will Carling, Sportsman

“Anyone who can make my hair look good must be a genius!”

– Michael Sheen, Actor

“I’ve been coming to Richard Ward for years and I wouldn’t dream of going anywhere else. They do my hair for all my acting work and if you need great extensions ask for Sonia! A truly great hair salon – I’d be lost without them.”

– Sarah Parish, Actress

“It is always a pleasure to visit Richard Ward. Everyone is so helpful and thoughtful from the reception staff to the lovely lady who gives you your gown. The colourists are very experienced and knowledgeable and nothing is too much trouble and they always ask how the colour was the last time you visited. Cristiano is always so welcoming and kind and so experienced. I really enjoyed today as Si took great care over my colour, I was brought a lovely drink and magazines. The guy was great washing my hair and Cristiano was excellent as always.”

– Louise Lidington