All of our experts offer complimentary, no obligation consultations in-salon – just call reception on +44 (0) 207 7730 1222 to book. To help our team ensure you get the most out of your visit, we advise all clients to go through our consultation checklistbefore coming into the salon to help define your hair and beauty wish-list and discover the ideal team member for you.

If you’re new to our Metrospa or want to try out a treatment or service for the first time, our therapists and practitioners can offer complimentary taster sessions. Please speak to reception to find out more.

All new salon customers or existing clients who have not had a colour application or lash/brow tinting services in our salon in the preceding 6 months must adhere to our Allery Alert Test procedure. Further information can be found here.

To provide the best service to all our clients, our cancellation policy is as follows:

1. Booking Deposit:

   A 50% deposit is required at the time of booking to secure your appointment(s). The pre-paid amount will be applied towards the cost of your service.

2. Cancellation Notice:

   We require a minimum of 24 hours' notice to cancel or reschedule an appointment. This allows us the opportunity to accommodate other clients.

3. Late Cancellations:

   If you cancel or reschedule your appointment(s) with less than 24 hours' notice, your deposit will be forfeited or you may be charged in full. 

4. No-Show Policy:

   If you fail to show up for your appointment without any notice, your deposit will be forfeited. Repeated no-shows may result in the requirement of full pre-payment in advance for future bookings.

5. Refunds:

   If you cancel your appointment with at least 24 hours' notice, your deposit will be refunded or can be applied to a future appointment.

6. Rescheduling:

   Rescheduling with at least 24 hours' notice will allow your deposit to be transferred to the new appointment date and time.

7. Emergency Cancellations:

   We understand that emergencies happen. In such cases, please contact us as soon as possible (see How to Cancel below). We may make exceptions to our policy at the Management's discretion.

8. Running Late:

   We allow a 15 minute grace period for all bookings. If you are late for your appointment, your operator will do as much of the scheduled service as they can in the time remaining but you will be charged in full for the service that you booked. If we are running late (over 30 minutes), we will do our very best to make it up to you by offering you either a complimentary Kerastase Fusio Dose Treatment or if you are visiting our Metrospa, providing complimentary refreshments while you are waiting.

9. Multiple Bookings:

   If you have multiple bookings and cancel one part on the day of the appointment, you may be charged for the cancelled part of the booking.

10. Cool-Off Period:

    Please note, we operate a 30-minute cool off period for short notice bookings, whereby you can cancel your appointment at no charge within 30 minutes of receiving your booking confirmation.

11. How to Cancel:

    Cancellations can be made by phoning us on 0207 730 1222 and speaking to our reception team or leaving a voice message if out of hours. Alternatively, you can email reception@richardward.com.