Richard Ward Salon

Thank you for your patience in recent months. Our styling and technical team are back on their usual rotas and our Metrospa is open for selected services. We are currently unable to conduct any services on the face, but can offer our full range of manicures, pedicures and body treatments, including waxing. However, we are hopeful that full Metrospa services can resume from Saturday 15th August.

We have now opened up our online booking facility  https://phorest.com/book/salons/richardwardhairmetrospa  – simply click on the link to register. You will then be able to schedule and manage your appointments and future bookings for selected services. Please check out our instagram @richardwardhair for a step-by-step guide to booking online.

Our phone lines are now live but due to social distancing and reduced staffing levels, we will for the foreseeable future be unable to operate a fully staffed reception team to assist you with bookings. Booking online will be the quickest and easiest option for the time being. However, you can also send email requests to [email protected]

Once we welcome you into the salon, the experience will be a little different until restrictions are fully lifted.

Feeling unwell or having a raised temperature
In order to protect everyone within the salon we are asking all staff and clients to please stay at home if you are showing any signs of being unwell. We would rather cancel an appointment than take the risk that you may have the virus that could be passed on to others.

1.        Have you had the recent onset of a new continuous cough?
2.        Do you have a high temperature?
3.        Have you noticed a loss of, or change in, normal sense of taste or smell?

If you have answered yes to any of these questions you will need to notify us so we can reschedule your appointment. If you are found to have a temperature upon arrival, or to have answered yes to any of the above, we will not be able to proceed with your appointment. Please see details of our Covid-19 Risk Assessment on our website – www.richardward.com. If you have previously tested positive for Covid 19, you must notify us at the time of booking, as research suggests that it may effect your colour, treatment or service result. We will require you to be allergy alert tested before your appointment and to bring anti-histamine with you in case of an allergic reaction, as we are unable to adminster medication.

What to expect on your salon visit

We are working to government guidelines issued for our sector with the aim of minimising the number of people our clients and staff come into contact with for the duration of their visit. Some of our usual facilities and services are therefore not in operation until restrictions are eased. We appreciate your understanding during this time.

• Please bring as few personal items or bags with you as possible as we are unable to operate a cloakroom whilst working to sector guidelines.  Whatever you bring with you must stay with you for the duration of your visit.
• Please do not bring children or other guests with you unless they are also having a service with a team member.  They will need to remain outside until their allotted appointment and leave as soon as their appointment is concluded.
• Please do not bring any pets with you.
• Please arrive promptly at your scheduled time. You will have to wait on the tables and chairs outside, respecting the social distancing guideline markings until your operator comes to collect you.
• While you are waiting to be collected, a member of our team will hand you a bag containing complimentary PPE, including a mask which we ask you to wear at all times once you enter the salon – a member of staff may instruct you to do so in case you forget. You will also find a pair of gloves to be used if you wish to use the bathroom during your visit. All clients are very welcome to use their own PPE if they prefer. If you wish to use the PPE we have provided please make a donation to our chosen NHS charity.
• If your operator is not running on time you may be asked to wait on the tables and chairs outside of the salon, but by allowing extra time per booking we strive for this to be a last resort. When entering the salon all clients must sanitise their hands thoroughly using the foot pedal pump located just inside the main salon door.
• Where possible we will be respecting social distancing rules within the salon.
• You may not have a junior to shampoo your hair –  when possible your stylist or technician will also be doing your shampoo, with the aim of limiting the number of team members you come into direct contact with.
• All team members will be wearing a visor (and a face mask if they choose) for the duration of your service and just a face mask if they are moving around the salon or on cleaning duties.
• Clients will not be able to blow dry their own hair under any circumstances until restrictions are fully lifted as we will need you to leave the building as quickly as possible after your booked service is completed.  If you are having colour only and do not wish to leave with wet hair please book a blow dry with your service.
• The waiting area will not be in use and we are currently unable to offer magazines.
• Following government guidelines, the salon windows need to remain open to assist ventilation.
• If you need any products on the day of your service, please ask your operator at the start of your appointment. This will allow a member of the team to collect them, sanitise, bag them and deliver them to your chair as there will be limited access to our reception area.
• To close your appointment, your operator will then escort you downstairs via the fire escape exit at the rear of the salon. Directive floor markings are in operation through the salon.
• As we have changed to a cloud-based software system to reduce the number of customer service assistants in-salon at any one time and enable some of our team to work from home, our ReWard Loyalty Points Programme is not operational at present. Points earned will not be lost but will be able to be used in the future once we integrate our systems.

Home visits

• If you live within the local area you can request a home visit for manicure, pedicure, cutting, styling or technical work if the team member is happy to do so. We will expect our team and the client household to follow PPE guidelines and protocols and there should only be one client or member of the household should be in the room while the service is being provided and where possible the windows will need to be open for ventilation.

Payment

• We are currently not accepting cash payments.
• As we are operating a one-way system in-salon, all payments must be made in advance upon check-in prior to the commencement of your appointment.

Food & Drink

• Our fully licensed bar and independent catering services will be operating under government guidelines for the hospitality sector.

At the end of you visit please use the bag provided to take away any rubbish or used PPE with you.

Thank you in advance for your cooperation.

*URGENT – GIFT CARD INFORMATION*

If you have a valid Richard Ward gift card with credit, we urgently need to swap it over to our new admin system. Please email [email protected] with your name and gift card number so we can re-validate your card.

In the meantime keep safe and well, and we hope to welcome you back into the salon shortly.

Richard, Hellen, Julie, Gavin and the RW Team x