Delivery
We are currently able to supply orders within the United Kingdom only.
Evri
Orders will be dispatched within 2 working days and are sent via Evri tracked service. Available to UK mainland postcodes only, all other UK postcodes may take 1-2 working days longer. Orders are generally received within 3-5 working days.
Free on all orders over £30
£3.95 on all orders under £30
RETURNS
Can I cancel my order?
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Returning Unused Products
Our returns policy covers physical products purchased through richardward.com only.
If you have changed your mind about a product after you have received it, you can return it to us for a refund within 14 days. Items must be returned in resalable condition, in their original packaging and with any security seals still intact.
Please email us at info@richardward.com to advise us of the return before sending.
We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we cannot issue a refund for lost or damaged items.
Regrettably we are unable to cover the postage costs of returns.
Returns Address:
Returns
Richard Ward Hair & Metrospa
82 Duke of York square
London
SW3 4LY
Post the parcel at your local Post Office and make sure you keep the receipt and 'proof of postage' until you've received your refund.
Refunds can take up to 10 working days to process. Although we are unable to notify you when the parcel reaches us, we will send you an email confirmation as soon as your refund has been processed.
If you need assistance with your refund or return please email info@richardward.com
Product Exchanges
Unfortunately, we are unable to exchange items.