Accrue points based on your in-salon spend to redeem against selected retail products. Please see reception for more details.

Points are non-transferable, non-refundable and have no monetary value and are not issued on discounted treatments or services. Points cannot be collected or redeemed against bar/food orders.

By signing up to the ReWard Club, you agree to receive email offers from Richard Ward. We never share your information with any third parties. For further details on how we use your information, please see our Privacy Policy.

If you’re new to our Metrospa and want to try us out for the first time, our therapists and practitioners can offer complimentary mini-taster sessions on selected services before you book a course of treatments. Please speak to reception to find out more.

Consultations at Richard Ward are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, colour, beauty or service offering which you may require our expert opinion on. Please click here to find out how to get the most out of your consultation.

We allow a 15 minute grace period for all bookings. If you are late for your appointment, your operator will do as much of the scheduled service as they can in the time remaining but you will be charged in full for the service that you booked. If we are running late (over 30 minutes), we will do our very best to make it up to you by offering you either a complimentary Kerastase Fusio Dose Treatment or if you are visiting our Metrospa, providing complimentary refreshments while you are waiting.

To provide the best service to all our clients, our cancellation policy is as follows:

1. Booking Deposit:

   A 50% deposit is required at the time of booking to secure your appointment(s). The pre-paid amount will be applied towards the cost of your service.

2. Cancellation Notice:

   We require a minimum of 24 hours' notice to cancel or reschedule an appointment. This allows us the opportunity to accommodate other clients.

3. Late Cancellations:

   If you cancel or reschedule your appointment(s) with less than 24 hours' notice, your deposit will be forfeited or you may be charged in full. 

4. No-Show Policy:

   If you fail to show up for your appointment without any notice, your deposit will be forfeited. Repeated no-shows may result in the requirement of full pre-payment in advance for future bookings.

5. Refunds:

   If you cancel your appointment with at least 24 hours' notice, your deposit will be refunded or can be applied to a future appointment.

6. Rescheduling:

   Rescheduling with at least 24 hours' notice will allow your deposit to be transferred to the new appointment date and time.

7. Emergency Cancellations:

   We understand that emergencies happen. In such cases, please contact us as soon as possible (see How to Cancel below). We may make exceptions to our policy at the Management's discretion.

8. Running Late:

   We allow a 15 minute grace period for all bookings. If you are late for your appointment, your operator will do as much of the scheduled service as they can in the time remaining but you will be charged in full for the service that you booked. If we are running late (over 30 minutes), we will do our very best to make it up to you by offering you either a complimentary Kerastase Fusio Dose Treatment or if you are visiting our Metrospa, providing complimentary refreshments while you are waiting.

9. Multiple Bookings:

   If you have multiple bookings and cancel one part on the day of the appointment, you may be charged for the cancelled part of the booking.

10. Cool-Off Period:

    Please note, we operate a 30-minute cool off period for short notice bookings, whereby you can cancel your appointment at no charge within 30 minutes of receiving your booking confirmation.

11. How to Cancel:

    Cancellations can be made by phoning us on 0207 730 1222 and speaking to our reception team or leaving a voice message if out of hours. Alternatively, you can email reception@richardward.com.

Prices for technical work do not include finish.

We do not have a facility for clients to rough dry their own hair.

All our services are priced separately so if you are having a colour service please ensure that you have a blow dry or cut & blow dry booked to complete your experience.

We are now using the Colourstart system. Full details of our Allergy Alert Test procedure and policy can be found here.

We are delighted to have partnered with Parking Professionals to offer Richard Ward clients an exclusive lower rate when parking in the Sloane Square Car Park. For further information on rates and how to take advantage of this exclusive offer, please click here: https://www.parking-pros.co.uk/richard-ward-salon-parking/.

Our early bird team (Adolfo, Patrick, Joey & Tommy) are here from 8am upon request to get you looking ultra-glam and ready for the day ahead. Join our Breakfast Club to get your blow dry, Kerastase Fusio Dose treatment, newspaper and your choice of breakfast (including tea or coffee) for the discounted price of £65 (normally £85). (Breakfast Club promotion not available in conjunction with any other offer.)

Due to our scale, we partner with an external team to provide a curated bar and kitchen service, ensuring high-quality refreshments and a premium experience for our guests. This allows us to fully focus on delivering exceptional salon experiences. Pricing for these optional services is listed on our website under Licensed Bar and Kitchen for transparency.

Traditionally most salons close on a Monday so that staff can have their ‘weekend’ and take two days off in a row. We are open on a Monday to accommodate our regular clients but with a skeleton staff to suit those team members who prefer to take a day off during the week. Therefore, if you wish to experience the full ‘bells and whistles’ vibe and see the salon operating at full pelt, we advise you choose another day to come in as Mondays will under-deliver on expectations. We don’t always have catering facilities on a Monday and sometimes we are operating our Richard Ward Academy for education. However, if peace, tranquillity and maximum social distancing are what you require and you prefer the salon when it’s less hectic, the Monday experience might be for you!

Technology willing, you will receive an email confirmation upon booking and a text message 48 hrs prior to your booking confirming your appointment (or a call at busy times).

Please be aware that it is vital to ensure you book for the correct service when making online bookings as our appointments are all calculated by service time duration. If you are at all unsure what service you require do not hesitate to contact a member of the reception team who can ensure you have enough time scheduled for the service you require.

Please note that it is not possible to reserve multiple appointment slots for the same booking. Any multiple bookings will automatically be cancelled.

We accept cash and all major debit/credit cards.

Payments for services must be settled on completion of the appointment. If you are paying for services on behalf of someone else, i.e. spouse/children etc, payment must be made as soon as the service is finished.

We cannot be responsible for any personal items damaged during the undertaking of services in the Salon or Metrospa.

Items left in our cloakroom are left entirely at the owner’s risk. Items left unattended are at the sole responsibility of the customer.

We advise that clients remove any jewellery that may be at risk during cutting, backwash services or Metrospa treatment (necklaces, earrings, rings etc.)

We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.

Clients can feel free to move between whichever stylist, barber, colour technician, beauty therapist or nail technician they wish, whenever they wish.

Your operator will conduct a full consultation prior to and post your treatment or service. For existing clients it is our policy to conduct a Hair/Colour/Beauty MOT every third visit to ensure we are on track to deliver your dream hair and beauty goals. Should this fail to happen, our Salon Manager Gavin will ensure you receive a glass of champagne (or your alternative favourite tipple) with our, and your operator’s, compliments.

With the aim of ensuring consistency and continuity with your service from our technical, cutting & styling and barbering team, we would suggest that you ask your operator to take a picture of your finished look on your personal mobile phone which can act as an on-going reference for any future appointments and treatment plans. Our make-up artists offer the same service and we particularly recommend this for bridal trials.

In the interest of providing a tranquil environment, please be aware that mobile phones may not be used for voice calls in the Metrospa and we respectfully request that mobiles are on silent. Further, please respect the privacy of other clients who are enjoying treatments or services within the salon at all times.

We offer a Vegan alternative for most of our services – facials, massage, Memory Forme, as well as our menu of course. Please ask reception for more details.

Children are welcome in the salon at all times. We only request that parents take responsibility for them in our Metrospa to ensure we can maintain a peaceful, tranquil environment.

Head lice are very common and nothing to be embarrassed about. To protect all our clients, if we notice head lice during your appointment we will stop the service and ask you to seek treatment before rebooking.

Appointments can be resumed at least 48 hours after treatment has been completed.

We’ll always handle this discreetly and with care.

Please inform your operator if there are any medical conditions that they need to be aware of before your treatment or service commences.

We welcome your four-legged friends into the salon but unfortunately due to unrelenting licensing laws not the Metrospa. We ask you to be considerate of other guests at the salon and keep your dog on a lead and with you at all times, our only prerequisite is you take responsibility for any little accidents which may occur during their visit.

Our Concierge is an exclusive service which can allow you access to the salon out of hours. Planning a private get together or want access on Sundays or after closing? We can facilitate you. Whether you require our private room facility, private, bespoke or group bookings or any other tailor made service, please contact Aaron@richardward.com who can accommodate your request. Charges apply. Please contact us for a quotation.

Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended.

All gift vouchers up to a value of £500 are valid for 6 months.

Gift vouchers with a value exceeding £500 are valid for one year.

Please inform reception of any vouchers you wish to use at the time of booking your appointment.

When you buy products in-salon we endeavour (wherever possible) to price-match them. Rather than buying on-line we request you support us as an independent local retailer so just let us know!

We champion those local independent businesses that help keep Sloane Square unique and exemplify and echo our beliefs in delivering a great customer experience with second to none services and products. Contact our Salon Manager for discounts and offers with our local partners whilst you are visiting us.

At Richard Ward Hair & Metrospa, we always aim to deliver our salon ethos; exceptional as standard. However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity. For more information, please check out our Customer Charter

At Richard Ward Hair & Metrospa, we are committed to ensuring a safe, respectful, and inclusive environment for both our staff and customers. We have a zero-tolerance policy for any form of abuse towards our staff, including verbal, physical, emotional, or online abuse. Abusive behaviors such as offensive language, threats, intimidation, or physical aggression will not be tolerated. Our staff have the right to end interactions if abuse occurs, and such behavior may result in warnings, restricted communication, refusal of service, or even legal action. We kindly ask all customers to treat our team with respect, as we are here to assist you. Thank you for your understanding and cooperation.