To enjoy your Richard Ward Hair & Metrospa experience to it’s fullest potential, please take this opportunity to familiarise yourself with our salon guidelines. Please note that due to the coronavirus pandemic, our current operational guidelines can be found on our homepage, and presently some of our usual salon etiquette may not apply.
Allergy Alert Testing
This information applies if you are having any colouration, including highlights, applied to the hair on your head or any other area of your body (eg. eyebrows, eyelashes, beards, etc). The use of hair dyes is strictly regulated and their ingredients are approved for use in hair colour in the UK, EU and across the world. However, an allergy can develop over time so it is possible that you could have an allergic reaction even if you have not had one in the past. All new salon customers or existing clients who have not had a colour application or lash/brow tinting services in our salon in the preceding 6 months must complete our Allergy Alert Questionnaire online and may be required to have an allergy alert test at the salon at least 48 hours before their appointment. If you have a reaction to hair colour or to an allergy alert test, you must seek medical advice. For further information, please speak to one of our technical or Metrospa team who will be happy to advise. NB. Research suggests that people who have contracted Covid 19 may have an increased risk of allergic reaction to colouration services. You must inform us prior to your appointment if you haven tested positive for Covid 19 at any point as we will require you to come into the salon for an Allergy Alert Test 48 hours before your appointment.
As we have changed to a cloud-based software system to enable on-line bookings, our ReWard & Loyalty Points Programmes are not operational at present. Points earned will not be lost but will be able to be used on a selection of rewards in the future once we integrate our systems. Points are non-transferable, non-refundable and have no monetary value. Points cannot be collected or redeemed against against bar/kitchen orders.
We are proud to offer a 20% discount for key-workers on Mondays, Tuesdays and Wednesdays with selected stylists, colourists, therapists and nail technicians (mid-tier levels only) and subject to availability to:
- Students – on production of a valid NUS or University ID card
- NHS and Emergency services Key Workers (Fire, Police and Ambulance)
- Armed forces staff & veterans
Discounted Local Parking
We are delighted to have partnered with Parking Professionals to offer Richard Ward clients an exclusive lower rate when parking in the Sloane Square Car Park. For further information on rates and how to take advantage of this exclusive offer, please click here: https://www.parking-pros.co.uk/richard-ward-salon-parking/.
We require 24 hours’ notice of cancellation. For new clients to the salon, a charge of £50 will be taken upon booking to secure your first appointment (redeemable against your bill upon your visit). For existing clients booking services exceeding £150 in value, a discretionary charge of £50 may be charged at the time of booking. Please note, we operate a 30 minute cool off period for short notice bookings, whereby you can cancel your appointment at no charge within 30 minutes of your booking confirmation.
Our early bird team (Adolfo, Patrick, Joey & Tommy) are here from 8am upon request to get you looking ultra-glam and ready for the day ahead. Join our Breakfast Club to get your blow dry, Kerastase Fusio Dose treatment, newspaper and your choice of breakfast (including tea or coffee) for the discounted price of £65 (normally £85). (Breakfast Club promotion not available in conjunction with any other offer.)
Traditionally most salons close on a Monday so that staff can have their ‘weekend’ and take two days off in a row. We are open on a Monday to accommodate our regular clients but with a skeleton staff to suit those team members who prefer to take a day off during the week. Therefore, if you wish to experience the full ‘bells and whistles’ vibe and see the salon operating at full pelt, we advise you choose another day to come in as Mondays will under-deliver on expectations. We don’t always have catering facilities on a Monday and sometimes we are operating our Richard Ward Academy for education. However, if peace, tranquillity and maximum social distancing are what you require and you prefer the salon when it’s less hectic, the Monday experience might be for you!
Arriving late will limit the time for your treatment or service, thus decreasing its effectiveness and your enjoyment of your experience. If you are late for an appointment, your operator will complete as much of the treatment or service as possible within the time that remains but you will be charged for the full service. All treatment times are approximate.
Consultations at Richard Ward are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, colour, beauty or service offering which you may require our expert opinion on.
Technology willing, you will receive an email confirmation upon booking and a text message 48 hrs prior to your booking confirming your appointment (or a call at busy times).
Please be aware that it is vital to ensure you book for the correct service when making online bookings as our appointments are all calculated by service time duration. If you are at all unsure what service you require do not hesitate to contact a member of the reception team who can ensure you have enough time scheduled for the service you require.
Personal Belongings & Valuables
We cannot be responsible for any personal items brought into the salon or Metrospa. Items left in our cloakroom are left entirely at the owner’s risk.
We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.
Freedom to Roam Policy
Clients can feel free to move between whichever stylist, barber, colour technician, beauty therapist or nail technician they wish, whenever they wish.
Pre and Post Consultations/MOTs
Your operator will conduct a full consultation prior to and post your treatment or service. For existing clients it is our policy to conduct a Hair/Colour/Beauty MOT every third visit to ensure we are on track to deliver your dream hair and beauty goals. Should this fail to happen, our Salon Manager Gavin will ensure you receive a glass of champagne (or your alternative favourite tipple) with our, and your operator’s, compliments.
Post-visit Visual Records
With the aim of ensuring consistency and continuity with your service from our technical, cutting & styling and barbering team, we would suggest that you ask your operator to take a picture of your finished look on your personal mobile phone which can act as an on-going reference for any future appointments and treatment plans. Our make-up artists offer the same service and we particularly recommend this for bridal trials.
In the interest of providing a tranquil environment, please be aware that mobile phones may not be used for voice calls in the Metrospa and we respectfully request that mobiles are on silent. Further, please respect the privacy of other clients who are enjoying treatments or services within the salon at all times.
We offer a Vegan alternative for most of our services – facials, massage, Memory Forme, as well as our menu of course. Please ask reception for more details.
Children are welcome in the salon at all times. We only request that parents take responsibility for them in our Metrospa to ensure we can maintain a peaceful, tranquil environment.
We welcome your four-legged friends into the salon but unfortunately due to unrelenting licensing laws not the Metrospa. We ask you to be considerate of other guests at the salon and keep your dog on a lead and with you at all times, our only prerequisite is you take responsibility for any little accidents which may occur during their visit.
Please inform your operator if there are any medical conditions that they need to be aware of before your treatment or service commences.
Richard Ward Concierge
Our Concierge is an exclusive service which can allow you access to the salon out of hours. Planning a private get together or want access on Sundays or after closing? We can facilitate you. Whether you require our private room facility, private, bespoke or group bookings or any other tailor made service, please contact [email protected] who can accommodate your request. Charges apply. Please contact us for a quotation.
Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended. All Gift Vouchers are valid for 6 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.
When you buy products in-salon we endeavour (wherever possible) to price-match them. Rather than buying on-line we request you support us as an independent local retailer so just let us know!
Keeping It Local
We champion those local independent businesses that help keep Sloane Square unique and exemplify and echo our beliefs in delivering a great customer experience with second to none services and products. Contact our Salon Manager for discounts and offers with our local partners whilst you are visiting us.
Our Philosophy: Exceptional as Standard
At Richard Ward Hair & Metrospa, we always aim to deliver our salon ethos; exceptional as standard. However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity. For more information, please check out our Customer Charter.