To enjoy your Richard Ward Hair & Metrospa experience to it’s fullest potential, please take this opportunity to familiarise yourself with our salon guidelines.
We appreciate 24 hours notice of cancellation. For appointments of over 2 hours duration or with selected operators we require a deposit or credit card details to secure your booking. Cancellation of appointments of over 2 hours duration with less than 24 hours’ notice is subject to the full charge if we are unable to re-allocate the space.
Arriving late will limit the time for your treatment or service, thus decreasing its effectiveness and your enjoyment of your experience. If you are late for an appointment, your operator will complete as much of the treatment or service as possible within the time that remains but you will be charged for the full service. All treatment times are approximate.
Consultations at Richard Ward are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, beauty or service offering which you may require our expert opinion on.
We require all clients to follow our skin allergy test procedure. Clients who have not had a colour application in our salon in the preceding 3 months are requested to have a skin allergy test at the salon 48 hours before their appointment. Our colour technicians may subsequently require clients to undergo the skin allergy test procedure before commencing further technical services. Please speak to one of our technical team who will be happy to advise.
Technology willing, you will receive a text message 48 hrs prior to your booking confirming your appointment (or a call at busy times) prior to your booking.
Please be aware that any bookings made via the the Richard Ward app are not confirmed unless the reception team have spoken with you directly or you have received a text confirmation.
Personal belongings & valuables
We cannot be responsible for any personal items brought into the salon or Metrospa. Items left in our cloakroom are left entirely at the owners risk.
We do not take responsibility for any items of clothing damaged during the technical process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.
Freedom to Roam policy
Clients can feel free to move between whichever stylist, barber, colour technician, therapist or nail technician they wish, whenever they wish.
Pre and post consultations
Your operator will conduct a full consultation pre and post treatment. Should this fail to happen, our Salon Manager Gavin will ensure you receive a complimentary glass of champagne with our, and your operator’s compliments.
Post-visit visual records
With the aim of ensuring consistency and continuity with your service from our technical, cutting & styling and barbering team, we would suggest that you ask your operator to take a picture of your finished look on your personal mobile phone which can act as an on-going reference for any future appointments and treatment plans. Our make-up artists offer the same service and we particularly recommend this for bridal trials.
The use of mobile phones within the Metrospa for voice calls is prohibited and we respectfully request that mobiles are on silent mode in our Metrospa. Further, please at all times, respect the privacy of other clients who are enjoying treatments or services within the salon.
Our expert technical team are always looking to maximise the strength and health and well being of our client’s hair during any technical service performed at the salon. The Smart bond service will be offered as the ideal solution to ensure hair lustre and vitality post colour service.
Children are welcome in the salon at all times. We only request that parents take responsibility for them in our Metrospa to ensure we can maintain a peaceful, tranquil environment.
We welcome your four-legged friends into the salon but unfortunately due to unrelenting licensing laws not the Metrospa. Our only prerequisite is you take responsibility for any little accidents which may occur during their visit.
Please inform your operator if there are any medical conditions that they need to be aware of before your treatment or service commences.
At the time of booking, please inform reception as to whether you require our private room facility (charges apply). Privatisation or late openings are available upon request. Please contact us for a quotation.
Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended. Please inform reception of any vouchers you wish to use at the time of booking your appointment.
At Richard Ward Hair & Metrospa
We always aim to deliver exceptional as standard. If your experience falls below your expectations please inform a member of our management team at the earliest opportunity.