To enjoy your Richard Ward Hair & Metrospa experience to it’s fullest potential, please take this opportunity to familiarise yourself with our salon guidelines.
ReWard Points & Loyalty Club
ReWard points are earned against your spend and can be redeemed against any retail products you purchase on subsequent visits. Save them up or use them every time you shop with us – you choose! Simply ensure reception have your email address to register you to collect your points from us to reward you for your much valued loyalty. Points are non-transferable. Our Loyalty Club offers exclusive discounts and promotions based on your frequency of visit for you to use when you wish. Simply set up your account, tap your Club Card at each visit when you log in on the I-Pads at reception, in the bar and at our cleansing zone to redeem a selection of rewards to choose from.
We require 24 hours’ notice of cancellation. For new clients to the salon, a charge of £50 will be taken upon booking to secure your first appointment (redeemable against your bill upon your visit). For existing clients booking services exceeding £150 in value, a discretionary charge of £50 may be charged at the time of booking.
Arriving late will limit the time for your treatment or service, thus decreasing its effectiveness and your enjoyment of your experience. If you are late for an appointment, your operator will complete as much of the treatment or service as possible within the time that remains but you will be charged for the full service. All treatment times are approximate.
Consultations at Richard Ward are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, colour, beauty or service offering which you may require our expert opinion on.
Allergy Alert Testing
This information applies if you are having any colouration, including highlights, applied to the hair on your head or any other area of your body (eg. eyebrows, eyelashes, beards, etc). The use of hair dyes is strictly regulated and their ingredients are approved for use in hair colour in the UK, EU and across the world. However, an allergy can develop over time so it is possible that you could have an allergic reaction even if you have not had one in the past. Therefore, we require all clients to follow our allergy testing procedure. New salon customers or existing clients who have not had a colour application or lash/brow tinting services in our salon in the preceding 6 months must complete our Allergy Alert Questionnaire online and may be required to have an allergy alert test at the salon at least 48 hours before their appointment. If you have a reaction to hair colour or to an allergy alert test, you must seek medical advice. For further information, please speak to one of our technical or Metrospa team who will be happy to advise.
Technology willing, you will receive a text message 48 hrs prior to your booking confirming your appointment (or a call at busy times).
Please be aware that any bookings made via the the Richard Ward app are not confirmed unless the reception team have spoken with you directly or you have received a text confirmation.
Personal Belongings & Valuables
We cannot be responsible for any personal items brought into the salon or Metrospa. Items left in our cloakroom are left entirely at the owner’s risk.
We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.
Freedom to Roam Policy
Clients can feel free to move between whichever stylist, barber, colour technician, beauty therapist or nail technician they wish, whenever they wish.
Pre and Post Consultations
Your operator will conduct a full consultation prior to and post your treatment or service. Should this fail to happen, our Salon Manager Gavin will ensure you receive a glass of champagne (or your alternative favourite tipple) with our, and your operator’s compliments.
Post-visit Visual Records
With the aim of ensuring consistency and continuity with your service from our technical, cutting & styling and barbering team, we would suggest that you ask your operator to take a picture of your finished look on your personal mobile phone which can act as an on-going reference for any future appointments and treatment plans. Our make-up artists offer the same service and we particularly recommend this for bridal trials.
The use of mobile phones within the Metrospa for voice calls is prohibited and we respectfully request that mobiles are on silent mode. Further, please at all times respect the privacy of other clients who are enjoying treatments or services within the salon.
We offer a Vegan alternative for most of our services – facials, massage, Memory Forme, as well as our menu of course. Please ask reception for more details.
Our expert technical team are always looking to maximise the strength, health and well being of our clients’ hair during any technical service performed at the salon. The Smartbond service will be offered as the ideal solution to ensure hair lustre and vitality post colour service.
Children are welcome in the salon at all times. We only request that parents take responsibility for them in our Metrospa to ensure we can maintain a peaceful, tranquil environment.
We welcome your four-legged friends into the salon but unfortunately due to unrelenting licensing laws not the Metrospa. Our only prerequisite is you take responsibility for any little accidents which may occur during their visit.
Please inform your operator if there are any medical conditions that they need to be aware of before your treatment or service commences.
At the time of booking, please inform reception as to whether you require our private room facility (charges apply). Privatisation, group bookings or late openings are available upon request. Please contact us for a quotation.
Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended. All Gift Vouchers are valid for 6 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.
Keeping it Local
We champion those local independent businesses that help keep Sloane Square unique and exemplify and echo our beliefs in delivering a great customer experience with second to none services and products. Contact our Salon Manager for discounts and offers with our local partners whilst you are visiting us.
Our philosophy: Exceptional as Standard
At Richard Ward Hair & Metrospa, we always aim to deliver our salon ethos; exceptional as standard. However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity. For more information, please check out our Customer Charter.