Celebrating almost 30 years in business, the Richard Ward brand has grown to be globally recognised as one of the leaders in British hairdressing. Richard and his wife Hellen have always striven for technical excellence in the cutting, styling, technical and beauty services that the salon famously delivers, but what really sets us apart from the rest is our unique team and their expert, individual specialities. As a salon we quite literally believe that the whole is greater than the sum of its parts, and our team’s unsurpassed expertise (all detailed here), coupled with their unparalleled attention to detail, ensures we consistently deliver our ethos of couture hair, bespoke beauty.
We look forward to welcoming you into the salon to discover the talents of our Richard Ward family and experience for yourself our hair and beauty philosophy: exceptional as standard.
Clients come to the salon for many reasons, but they keep coming back largely because of the people we have working here. We pride ourselves on having a small-salon, intimate atmosphere which just happens to be located within a big, beautiful, luxurious space. We can only create this unique ambience because of the warmth, talent, skill and diversity of the team we have working with us. Our secret? Most of those within the Richard Ward family have been nurtured and home grown, developing their own identity and technical blueprint along the way. With an unprecedented abundance (over 75%) of our expert stylists, colourists, therapists and manicurists having worked their way up through the salon ranks under our extensive in-salon education programme, their whopping 560 years of RW combined service is a testament to our work ethic.
During their salon journey, we encourage them to fine-tune their own unique skill sets, which is why you will find many of them honing their expertise to specialise in their particular area of technical supremacy. We believe that if you have specific needs, we should offer you a specific expert to meet them, and our Team section lists each of their specialist areas to help you discover your dream stylist, barber, colour technician, beauty therapist or nail technician. With our incomparable length of staff service (over 16 years on average – 4 times the industry standard) our uniquely talented team members have grown up with our brand ethos, which coupled with the freedom to create their own professional identity, ensures we can consistently offer personalised customer service and an unrivalled continuity of care to each and every client.
All our clients should be content with the knowledge that we have a freedom to roam policy within the salon and metrospa. We realise that for some of our much-valued clients, variety is the spice of life. They should feel free to move between whichever stylist, barber, technician, beauty therapist or nail technician they wish, whenever they wish, with the full support of the entire team and management.
DIRECTORS & CO-FOUNDERS