Client Testimonials
“I can go anywhere in the world for a haircut, but I’ve been coming to Richard Ward and Cristiano for years because I trust him completely. He helps me come up with exactly the right look, which is very important in my job. The salon is a positive, comfortable and happy space and I’ve got to know the team well. Ultimately, I know I’ll get the best haircut from Cristiano – so much so that I want to keep him a secret!”
– Michael Landes, Actor
“I have been going to Richard Ward for well over a decade and can’t thank the team enough for their warm welcome, the last minute appointments, the fabulous colour treatments, the stylish cuts, beautiful nails, delicious drinks from the bar – not to mention the endless endless blow dries! I am such a frequent visitor that I now pay by cash so my husband can’t find out how often I visit. I receive compliments about my hair frequently – and it’s all because of the miracles worked at Richard Ward!”
– Natasha Kaplinsky, Journalist/Presenter
“I found my way to Richard Ward 15 years ago and have never wanted to go anywhere else since. I love the atmosphere, I love the vitality and exuberance you find from all the staff – and the sheer sense of fun and pleasure that they take in their work. They listen, they care, they advise and are inherently professional. I have been seeing Cristiano now since the start and I don’t want to see anyone else. Ever again.”
– Tony Adams, Sportsman
“I first went to Richard Ward’s salon when I wanted to radically change my hairstyle 3 years ago and I have never looked back. Cristiano does an amazing cut, that I regularly get compliments for, and I love the colour the team at RW do too. From the moment you walk through the door, you’re made to feel special!”
– Steph McGovern, BBC Presenter
“I’ve been coming to Richard Ward for years and I totally love them. I’m always in a rush – usually online or reading a pile of newspapers – so I don’t have a lot of time to explain what I want. But I completely trust them to make sure my hair looks good. Nando and David just know instinctively what needs doing and it’s always without any fuss. The whole team is brilliant – so friendly and skilled. I can relax and know I’m in good hands.” ”
– Mary Nightingale, Journalist/Presenter
‘I so love going in to see Cristiano at the Richard Ward salon. Amazing talent and great team, service and products – all encapsulated in this epicentre of cool!’
– Roger Taylor, Duran Duran
“Richard cuts and styles my hair beautifully. I love coming to his salon and he, and other members of his team, have become good friends over the years.”
– Susanna Reid, Good Morning Britain Presenter
“A visit to the Richard Ward Hair and Metrospa is better than a holiday. Superb service, a wonderful atmosphere and you come out looking a million dollars. If they can make such a vast improvement to the appearance of an ageing television presenter goodness knows what can be done for less challenging clients. I know of no better salon — and that includes my trying and failing to find a place of equal merit in New York and Los Angeles. Also there is no finer manager in the business than Gavin. Indeed everyone needs a Gavin in their life.”
– Anne Robinson, Journalist/Presenter
“Richard Ward’s salon is my little bit of luxury in life — I wouldn’t go anywhere else.”
– Sophie Raworth, BBC News Presenter
“Everything that happens in the salon is about the customer. The whole team sees to it that the Richard Ward experience is the ultimate in luxury, professionalism and customer care. I wouldn’t trust my hair with anyone else….”
– Carol Malone, Journalist/Columnist
“Richard Ward is quite simply the best hairdressing salon in the world. Believe me I go to many salons regularly – Beverly Hills, Hollywood, Dubai, Barbados, Africa…. You name it. Nowhere compares to walking through those welcoming doors in cosy Chelsea and nestling into the caring embrace of that brilliant family atmosphere the Richard and Hellen oversee so brilliantly. From their brilliant manager Gavin Hoare down to the newest trainee every single member of their styling, colour, beauty and reception staff are the nicest and most efficient in the business. Faultless and a joy. I cannot recommend it highly enough. Professional business efficiency combined with a truly joyous atmosphere which makes for a great day out for visitors and a sanctuary of efficiency and calm for the many high profile professionals they deal with every day.”
– Sharon Maughan, Actress
“As a professional tricky customer I love trying to catch them out at Richard Ward! ‘Can you squeeze me in this morning?’, ‘Anyone free for a pedicure?’ – oh, how they love me! But they never fail to please and placate… the luxurious surroundings are the icing on the cake of a damn good service.”
– Alice Beer, Journalist/Presenter
“Why do I like going to Richard Ward? Great venue, great people who are very relaxed but very, very good at their job. It is a fun hour for me and I get some of my best text jokes from the guys there…”
– Will Carling, Sportsman
“Anyone who can make my hair look good must be a genius!”
– Michael Sheen, Actor
“I’ve been coming to Richard Ward for years and I wouldn’t dream of going anywhere else. They do my hair for all my acting work and if you need great extensions ask for Sonia! A truly great hair salon – I’d be lost without them.”
– Sarah Parish, Actress
“From the minute you arrive and speak to the lovely receptionists to the minute you leave, Richard Ward hairdressers are the best I have ever experienced. Not only is it truly a cut (excuse the pun!) above any other salon, it feels like you are being lovingly looked after. Elettra is just brilliant – such a warm and engaging lovely young lady who knew what cut would suit me better than I did. I will definitely be back. Richard Ward and his team should really be proud of their excellent customer experience.”
“Over the last 30 years whilst living in central London, I’ve experienced just about every high end salon in London. Including Daniel Hersheson, MichaelJohn, Charles Worthington and most branches of John Frieda. The team at Richard Ward are outstanding. They all – without exception – go out of their way to treat clients and each other with the utmost care and respect. The manager is just superb. There is an ethos and an atmosphere of warmth and professionalism. I would wholeheartedly recommend this salon.”
“If you are literally looking for the most beautiful manicure and pedicure, then this is the place. They use really good products, the best nail polishes, amazing creams and scrubs. I have all this with my beautiful Vita! Amazing lady, and she is really good at her job. I have been in many places for my nails, but I am so happy that I got a chance to meet Vita! Friendly staff, they all smile at you and you can always have yummy food and drinks! Just give it a try!”
“I never normally leave reviews but I have found the most amazing hair smoothing and straightening treatment done by Denise at Richard Ward – I have to spread the word! I have very very curly, frizzy and wavy hair so this has been a real life changer. In the past I have tried many different straightening treatments including Brazilian blow dries, but many of them have ruined my hair and have not allowed me to grow it due to ruining its condition. This treatment that Denise does has no bad smell, and I can literally leave my hair to dry naturally. Luckily it does not go poker straight but has a gentle wave and is so soft and shiny. I can’t speak highly enough of it and it is worth every penny!”
“Having had hit and miss experiences in various salons in London over the past 20 years at differing price points, I was so pleased to find Richard Ward a couple of years ago. I can always rely on them to get my hair looking great, and I’ve found it’s worth paying a bit extra to have your hair looking great in the long run, and in better condition. I really like the whole salon experience, very luxurious with friendly staff throughout, and the massage chairs when they wash your hair are fab. The option to have drinks and food is nice too, and is added to your bill. I’ve been to both Adolfo and Karen for cut, style and blow-dry and they’ve both been fantastic and do a great blow-dry. Both have been very honest with me as far as style and growing tips go (a problem I’ve had in other salons is getting the stylist to be honest about styling and also how often you need to go in), and both gave me tips to keep my hair looking good between cuts. Karen gave me some useful styling and product tips last time I was in. I’d happily try anyone at this salon in future. Adolfo once blow dried my hair for a wedding the following day, which lasted for days and was described by someone I’d just met at the wedding as ‘the world’s best blow-dry’.”
“I was planning my wedding in London from the U.S. and Gavin Hoare at the RW Salon was amazingly helpful. He replied so quickly and made everything simple. I wanted a polished blow out for the ceremony and Gavin arranged a test run for the week before with the stylist – Bev Pascoa. She was a dream and made recommendations for how to make my hair better over the next week. When I arrived on the wedding morning, I had a relaxing shampoo and head massage. I sat down for the blow out and they brought me a tiny bottle of champagne to celebrate. It was stress-free and my hair looked better than it ever has before – and it lasted, which never happens! I would highly recommend the Salon and Bev for anything!”
“First visit and WOW!!! Fantastic salon, stylists, everything if you are looking for the ultimate pamper then this is the place will not disappoint. So very professional in every way. Will be going here every time for my hair in future.”
“When visiting from NY we went to the Sloane Square area of London and enjoyed shopping, dining and an incredible hair experience at Richard Ward Hair & Metrospa. Denise Grey has got to be hands down the most welcoming stylist that not only made us feel completely at home but gave me a “Chelsea” hair blow out that would make the royals jealous. If in London, take some time to pamper yourself. Denise is a wonderful hairdresser. Not to mention their assistants Ruben and Leon. The salon can handle every one of your beauty needs. Much thanks, we look forward to coming back next time!”
